What our Customers say...
This company exceeded all our expectations. At our house in Silver Lake, we had a roofing disaster during the heavy January 2019 rains that led to significant water damage in many rooms. We interviewed 5 different water mitigation companies including other SERVPRO franchises. But an environmental engineer we consulted had worked with many companies and highly recommended SERVPRO of Cerritos/Hawaiian Gardens. Joseph Valles came out and was very honest and thorough about what needed to be done. Having never hired a water mitigation company before, we weren't sure how they would perform. But the 6 person team led by Ricardo Monroy was just fabulous. Professional, terrific at communicating, showed up every time exactly when they said they would. First-rate in every way. Because of the persistent rains and not having an adequate roof, we had them in the house for almost 7 weeks, far longer than you probably would. Not a single blip. I can't say enough about how terrific they were. Would use them again in a heartbeat.
Excellent job! Over the Top! Josh Molina and his staff took excellent care of our families home. I would recommend him to everyone I know and to any stranger. He totally exceeded my expectation. This was true fast and friendly service and I was able to keep constant communication with him.
Jim & Kevin were awesome. Their crew was clean, courtesy, and most importantly thorough. They made the best out of a water damage situation. I would absolutely recommend their service to friends and family.
Rudy & Tarell came to service our home. They are very friendly and have excellent customer service. They make you feel comfortable and at peace knowing they are doing everything to help you as a customer. They also explain to you what is going on step by step and what is the next step.
I am very happy Rudy and Tarell serviced our home they made it and easy process. Also Erick has great customer service and answers all your question, I was able to contact him by texting and he responded in minutes. This company makes you feel confident that thing are getting done. I would recommend them any time... Thanks guys
Absolutely the best company to work with. Best customer service, informative, punctual, and flexible. Mike went over and beyond.
Mike preformed outstanding customer service. He constantly called giving us updates.
He would send our insurance agent daily review.
Always worked around our schedule and picked up his phone when we called him.
We highly recommend using this service and if you could request someone - Mike is the guy.
You have touched me so, with all your support during our sweet son's illness and with the beautiful succulents arrangement.
I am overwhelmed with joy and surprise. Thank you so much for your generous iPad mini gift. Truly I feel very blessed and grateful for your kindness along with Briana's special delivery to drop off my raffle gift. God bless you all in everything you do!
A cheerful look brings Joy to the Heart. - Proverbs 15:30
Thank you for your July beautiful note, $100 Debit card for our damaged laundry and your care and concern for us.
Thanks to God, we are doing much better.
Thank you for thinking of us during this challenging time.
God bless you!
Thank you for your help. You've saved my sanity.
Friendly and Professional service at its finest.
Armando, Victor and Erik arrived at my home within four hours of filing claim with AAA. Everyone was professional, courteous and helpful. Victor was the lead on the job after that. He was always professional, compassionate and honest with his feedback. He brings a "humanistic" quality to the service that management should be promoting with all of their staff.
The customer service was GREAT!! Your personnel have great customer service and their attitude was fantastic. Thank you!
A great crew! Glad we changed to SERVPRO following SERVPRO employees were very helpful and kept us updated on progress - Victor, Erik, Michael and Joseph!
Mike & Erik were ABSOLUTELY Professional about everything they did. Thank you!
Victor was here today and worked very hard and completed the job. He worked through lunch. I was pleased with his diligence.
Awesome team! Erik Villa was professional and a good communicator advising me of each step of the process in taking care of water damage to my kitchen. He ran a great team of guys. I only wish my insurance company was this good at communicating! Thank you SERVPROv Cerritos for a job well done.
what can i say excellent crew from beginning to end on there part Joseph Valles, Victor Garcia, Mike, Tommy and Erik Villa were very professional and knowledgeable about every aspect of there job all i can say they really put me at ease i never had a problem like this before and they knew how to tackle it i would highly recommend SERVPRO OF Cerritos/Hawaiian Gardens not to mention the respect that they have made me feel good keep up the good work team!
To Whom It May Concern:
Just a letter to express my commendation and deep appreciation for Michael Macklin.
On August 17, 2016, he moved some of our contents back into our home. During the process, Michael found my great-grandmother's wedding band, a priceless family heirloom that I had been unable to find and therefore considered lost.
Michael found the gold ring in one of the dressers while he and Eric were arranging the furniture and brought the ring and another piece of jewelery (a personalized pendant given to me by mother) to me. I am extremely impressed with his attention to detail (I had combed through this dresser in the past and was unable to find the ring) and his honesty, as he could have pocketed the ring and I would have never known it.
Please recognize Michael and let him know how much I appreciate his strong display of character.
We had a water heater flood that damaged an office area, several stored boxes, walls and cabinets. The leak went undetected for several days as the flooring and the storage boxes hid it. SERVPRO of Cerritos came to the rescue. They were not only efficient but were here quickly, got it dried out and ready for the repair crew to come in. They worked with the insurance adjusters and were all the time concerned about us. Thanks to the pro's at SERVPRO Cerritos.
The SERVPRO Cerritos team were both caring and professional during this hectic time for my family. They always took time to address my concerns and promptly showed up when promised and returned my calls in a timely manner. They paid attention to detail and the finished project was way beyond my expectations. I felt I could trust the entire crew in my home without hesitation. Thank you SERVPRO
The SERVPRO team arrived within 1 hour of my frantic call. Our entire first floor was flooded and it was chaos in my home. The crew's knowledge and obvious expertise immediately put me at ease. I was walked through each step of the process and they were great about answering my hundreds of questions. The job was completed much faster than I expected. I would highly recommend SERVPRO Cerritos!
We had a flood right before family was to arrive for the holidays. I thought I would lose my mind! Thank goodness for SERVPRO Cerritos! They had the whole mess cleaned up and dried out within 2 days just in time for guests to arrive! I can't say enough about the kindness and professionalism of the entire crew and office staff that I dealt with. This kind of customer service is a rarity nowadays. Thank you SERVPRO!
Thank you SERVPRO for saving us! Bianca, Ana, Mo and the entire crew were so kind and professional during the process of cleaning up and repair after our kitchen fire. They worked fast and hard, always showing up when promised right on time. When they were finished, you wouldn't even know a fire had happened in our home! I could not have asked for better service!
Dealing with this SERVPRO team was the best experience I've had as a property manager in 40 years! We had 5 units affected by a burst water pipe and SERVPRO arrived within 1 hour to save the day! Although the project was huge, they were able to clean it up like clock work. Their courteous and professional demeanor seemed to have a calming effect on my tenants. I wouldn't think about using anyone else for any future emergency service we may need!
At the recommendation of my co-worker I called SERVPRO Cerritos when we had a sewage pipe break under our house. I couldn't have been happier about the level of service we received. Mo and Tom were very professional and polite. They arrived promptly and had the entire job finished within 2 days which I never thought possible. Thank you SERVPRO!
Your team is the best in LA county! I am a property manager and have used several similar companies but SERVPRO by far went above and beyond expectations! Everyone I dealt with from the crew on site to the office staff were extremely knowledgeable and kind. I was so impressed by the care and thoroughness that was shown on this project. This is my new "go to" company for any emergency!
Mo and Bianca made this a smooth transition!
OUTSTANDING WORK!!! I'd give em a "7" star were it possible. Fast, efficient, CLEAN, professional. Victor Garcia and Erik Villa were stellar in their work! Victor gave me a detailed explanation before rendering services. No surprises! I also appreciate his giving me the mechanics regarding the equipment he was using and what function the respective appliance performed in mitigating my problem. Honesty and integrity clearly evident.
As a retired member of Los Angeles City Fire Department I truly appreciate the HIGH DEGREE of business professionalism exhibited in the private sector. SERVPRO of Cerritos/Hawaiian Gardens and employees the caliber of Victor Garcia and Erik Villa are of that ilk.
Lord bless you all! (Nu. 6:24ff).
I was able to schedule a first-time inspection quickly on a Monday. The gal on the phone was very polite and the person who showed up was Victor who is very personable - a very good experience.
This was for a second opinion because I was told I had to immediately start a $1,700 fungus removal project. (
That shyster didn't even bring a flashlight.)
Victor checked all areas that I was concerned with with a device that measured for moisture content and listened to all my concerns : an absolute pleasure to deal with / by all means give these guys a call.
We have a major leak in the family room and the master bedroom. Not to mention the other leaks throughout our Spanish style house. We have a red tile roof which makes things much more difficult.
Since a lot of water made it's way into the house it shut off our electricity on one side of the house. Our insurance is helping us through the process of having these items fixed. We were very concerned with threatening rain in the forecast in two days. Our insurance recommended SERVPRO of Cerritos to help cover our entire roof to protect us from the rain.
SERVPRO was at our residence within 2 hours. Victor Garcia & Erik Villa were our service reps. They were very prompt, well mannered, knowledgeable and very hard workers. They got to our house at 2:00 pm, accessed the problem & got the appropriate materials to handle the job. These two friendly guys were up there till the job was completed, a whole 8 hours. They secured the roof so our property can remain dry during the upcoming storm. They cleaned up and left the area clean. I would defiantly recommend SERVPRO of Cerritos and their staff, especially Victor & Erik. Thanks guys for your dedicated & quality service. Phyllis
So I must admit I panicked a little (ok a-lot) when the contractor working on my bathroom discovered mold behind the wall. I didn't know anything about what needed to be done to make sure it was really cleaned right and how safe it would be to be in the house after that.
SERVPRO totally put my mind at ease. They explained what they needed to do and were completely professional. They took such care protecting the rest of the house by putting down protective covers over the floors and sealing off the bathroom. They always made sure everything was clean and neat before they left the house. I am so happy the only issue was in the bathroom and after they treated the wall and "scrubbed" the air I could breath easy once again.
I was so pleased with my experience with SERVPRO Cerritos and would not hesitate to call them again.
What started as a minor water leak, turned into a major water leak from an upstairs neighbor. SERVPRO of Cerritos/Hawaiian Gardens did an incredible job. They were extremely detailed and highly professional. Ryan worked closely with my insurance adjuster to ensure my damages were found and covered by insurance. I worked with multiple staff members at SERVPRO, and each was equally professional and highly skilled in all areas. GREAT JOB, SERVPRO of Cerritos/Hawaiin Gardens.
We had water leak within the walls of one of our bathrooms. Within two hours of placing a claim with our home insurance company, SERVPRO of Cerritos contacted us and came to the property to assess the damage and start the drying process. Everyone, from the technicians visiting the home to the people taking calls, was very knowledgeable and professional. They are super communicative of everything, letting you know what's going on and what to expect. Highly recommend them for any damage restoration needs.
Thank you Victor Garcia and your crew. Your experience and your professional attitude towards taking care of our house and allways being there when we need it info.and explaining every step of the process to us. Thank you to SERVPRO and every one involved.
Our downstairs was totally flooded overnight. SERVPRO came out within an hour of my phone call and started working on making sure in detail that everything possible was done so mildew and mold would not take over. Moises was there from the beginning of the job until the end of the job after seven days removing the walls and drying the walls. He was professional, highly skilled and very knowledgable on what he was doing. He knew and worked with the Insurance adjuster, movers really well and made sure we where well taken care off.
A job well done. HIGHLY RECOMMEND SERVPRO. Thank you for everything.
Amazing prompt service dried everything out I love them and will continue to refer them Hector was amazing.
SERVPRO of Cerritos staff are knowledgeable and very helpful. I found them to be honest and reliable.
On December 18th of 2015 I had a top floor water heater leak that flooded me all the way down to the garage. My Insurance Company recommended SERVPRO and I had them immediately show up in a few hours to get rid of the water damage. Needless to say they handled the event with the highest sense of professionalism and were very attentive. After the initial water damage was done, I decided to hire them to do the construction repairs. My Kitchen was completely demo'd and the flooring ripped out, also drywall damage was everywhere. In the short time it took, approximately 4 weeks, (which is unheard of for that extensive damage), I had a complete new home, The kitchen cabinet work was amazing, the granite counter tops were amazing, the texture and final painting of everything was outstanding. As a former Marine, my expectations are very high. SERVPRO was on the scene immediately and stayed in touch with me throughout the process on a daily basis, informing me step by step, taking my input and keeping me calm and cool always in the know. Ryan the Owner, was there on day one and dropped by from time to time to ensure things were squared Away. My Project Manager for the job, Brandon, from SERVPRO was in contact with me daily and ensured the scheduling and milestones were met. The team that worked on the house was awesome as well. Thanks to Gustavo, Junior, and Edgar for keeping me in good spirits and putting up with my nit picking. They were all top performers throughout the rebuild. The attention to detail was above par. I am more than satisfied and the light at the end of the tunnel has arrived and I am more than well. Super Job SERVPRO... You Guys Rock!
The staff was so friendly and understanding. They made the process so much easier. I would recommend there services to anyone who has had water damage.
We were asked to use SERVPRO out of our area, but we wanted to use a local company. We read other Yelp reviews and found the Cerritos SERVPRO had good reviews. They lived up to the five star reputation, cleaning up the mess from our fire on schedule.
We worked with Brandon Zavala, who was pleasant to work with and went above and beyond to get us back home!
Mike and Denny O.
Our condominium complex had a 3 alarm fire that damaged 9 out of 12 units in our building. Our unit was one of the three that did not receive extreme fire or water damage. Because of the intense smoke however, our insurance company gave us the option to have our unit professionally cleaned to clear our unit of the small amount of smoke that prevented us from staying in our condo. Our insurance company called SERVPRO of Cerritos to supply that service. Their crew arrived and cleaned our unit thoroughly and promptly. All personnel from this company were courteous, dependable and mostly punctual. We appreciated their professionalism in communication and in action.
water damage from a overflowing toilet. SERVPRO came out within and hour and explained everything that would need to be done. We had damage to hardwood floors, drywall, and area rugs. They took care of everything, from the drying process to getting someone out to bring everything back to new again. Great job! Thanks
Total slab leak disaster that ruined our kitchen and dining room. Ryan and his staff at SERVPRO of Cerritos were professional, knowledgeable, courteous, neat, thorough and easy to work with. There are so many of these companies out there... I got lucky with this selection. Unfortunately, our track is notorious for slab leaks (my 4th). I hope I will never have to need to hire another water mitigation company again, but if I have to I will definitely use this company again.
Thank you guys. Great work. Water heater failure that soaked office and storage. They moved and repacked all the storage boxes, had water cleaned up, damage removed, area dried out, and ready for re-install team to come in. Very professional work. Would reuse or recommend this team without hesitation.